Gruveo – One-Click Video Conferencing

Gruveo is a web-based video conferencing solution that is designed to manage video and voice calls in organizations. Its features include secured calling, customized branding, sharing and call recording, etc.

With this application, the hosts can communicate with clients and generate and distribute call room links to the attendees. Also, visitors can connect with the call buttons that have been embedded on their website.

The agents can handle all the customer queues, manage group calls, call waiting for functionality, and even share text messages amongst team members. Moreover, this solution allows the operators to check callers’ locations, referral websites, and the device associated with the account.

You can even integrate Gruveo with other third-party applications like WordPress, Slack, etc. The app comes compatible with iOS and Android. The solution can be purchased at monthly subscriptions, and all support is given via email and documentation.

Pros

• “Easy to set up and clear quality.”
• “Very easy to use and play, and customers face no hurdles. It can be accessed from any platform.”
• “Since the client does not have to download any software to use Gruveo, it is a breeze to operate it.”

Cons

• “The app gets stuck often, and issues arise though they get resolved on their own.”
• “There is no support for the group calls, though they are planning that soon.”
• “Clients are not very familiar with the platform; hence hesitant to use.”